Privacy Policy

Privacy Policy Huat 365 — Your Personal Data Protection

At Huat 365, your privacy is not merely a legal obligation — it is our sincere commitment. This document clearly explains how we collect, use, store, and protect each member's personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Last updated: 1 January 2026  |  Version 2.4

Huat 365's Six Core Data Protection Principles

We uphold six core principles in handling your personal data responsibly and transparently

256-bit SSL Encryption

All data transmitted between your device and huat 365 servers is protected with SSL 256-bit encryption. This means sensitive information such as your login credentials and financial transactions cannot be intercepted by third parties while in transit.

No Data Selling

Huat 365 does not sell, rent, or share your personal data with any third party for commercial marketing purposes. Your data belongs to you, and we respect your privacy fully without compromise.

Your Data Controls

As a huat 365 member, you have the full right to access, correct, or request the deletion of your personal data at any time. We provide clear and straightforward channels for you to manage your own information.

Secure Data Storage

Your data is stored on servers protected by layered firewalls, need-based access controls, and round-the-clock security monitoring. We conduct regular security audits to ensure our infrastructure remains robust.

Malaysia PDPA Compliance

All huat 365 data handling practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to upholding your privacy rights in accordance with the legal framework established in this country.

Breach Notification

In the event of any data breach that may affect your information, huat 365 is committed to notifying affected members within the stipulated timeframe and taking immediate remedial action.

1Information We Collect

Huat 365 collects your personal data solely for the purpose of providing a safe, fair, and enjoyable online gaming experience. We only collect information that is strictly necessary and do not engage in excessive data collection.

Categories of personal data we collect from members include:

  • Identity Information: Full name, date of birth, identity card number (MyKad) or passport, gender, and nationality.
  • Contact Information: Mobile phone number, email address, and residential address.
  • Financial Information: Bank account number, bank name, e-wallet details, and deposit and withdrawal transaction records.
  • Technical Information: IP address, device type, operating system, web browser, access timestamps, and session data.
  • Activity Information: Game history, betting logs, game preferences, and platform usage patterns.
  • KYC Information: Identity document images, identity verification selfies, and other supporting documents submitted during the verification process.
Important Note: We do not collect credit or debit card information directly. All payment transactions are handled by third-party payment processors that comply with PCI DSS standards.

2How We Collect Data

Your personal data is collected across various interaction points as you use the Huat 365 platform. We believe transparency is the foundation of trust, so we clearly state every data collection method we use.

Data is collected through the following means:

  • Account Registration: Information you provide when registering a new account at huat 365.
  • KYC Verification: Documents and images you upload during the mandatory identity verification process.
  • Platform Usage: Data generated automatically when you play games, make deposits, or process withdrawals.
  • Support Interactions: Information you share when contacting our customer support team via live chat or email.
  • Cookies and Tracking Technologies: Technical data collected automatically via cookies, pixels, and server logs as you browse our website.
  • Third-Party Verification: Information we receive from third-party identity verification services we use to comply with KYC requirements.

3Data Usage Purpose

Every piece of data we collect is used for a specific and legitimate purpose. We do not use your data for purposes unrelated to the provision of huat 365 services without your consent.

Data Type Purpose of Use Record Keeping
Identity Information Account verification, KYC, fraud prevention Yes
Contact Information Service communications, account notifications Yes
Financial Information Deposit/withdrawal processing, financial audits Yes
Technical Information Account security, platform analytics Yes
Marketing Data Personalised promotions (with consent only) Options

Specifically, huat 365 uses your personal data to: verify your identity and eligibility as a member; process financial transactions accurately and securely; detect and prevent fraud, money laundering, and illegal activities; comply with applicable legal and regulatory obligations; improve user experience through platform usage analytics; and contact you regarding your account, services, or relevant promotional offers.

Data Minimisation Principle: Huat 365 practises data minimisation — we only collect data that is genuinely necessary for the stated purpose. Data that is no longer needed will be securely disposed of in accordance with established procedures.

4Information Sharing

Huat 365 does not sell or disclose your personal data to third parties for marketing or commercial purposes. However, to operate the platform effectively, we may share your data with certain parties in the following limited situations:

  • Trusted Service Providers: Payment processors, KYC providers, server hosting companies, and other technology service providers that help us operate the platform. All such providers are bound by strict confidentiality agreements.
  • Relevant Authorities: Government agencies, law enforcement authorities, or regulatory bodies when required under Malaysian law or a valid court order.
  • Fraud Prevention Partners: An integrated fraud monitoring service that helps us identify and prevent illegal activity on the platform.
  • Corporate Related Parties: huat 365 subsidiaries or affiliates that assist in service delivery, subject to the same privacy agreements.

In all data-sharing situations, Huat 365 ensures that recipients are bound by confidentiality and security obligations equal to or stricter than our own standards. We do not permit any third party to use your data for their own purposes outside the defined scope of services.

Cross-Border Data Transfers: If your data needs to be transferred outside Malaysia (for example, to servers in another region), we ensure that such transfers are carried out with adequate safeguards and in compliance with PDPA requirements on international data transfers.

5Data Security

The security of your personal data is huat 365's highest priority. We continually invest in the latest security infrastructure and apply a multi-layered defence approach to ensure your data is always protected.

End-to-End Encryption

All communications between you and our servers are secured with the latest TLS 1.3 encryption.

Two-Factor Authentication

2FA is available on all accounts for an extra layer of security during login.

24/7 Monitoring

Our automated monitoring system is active around the clock, detecting any suspicious activity.

Regular Security Audits

Independent security audits are conducted periodically to identify and patch vulnerabilities.

While we take all reasonable steps to protect your data, no security system can guarantee complete, one-hundred-percent protection. You also play an important role in keeping your account secure — do not share your password, use a strong password, and enable 2FA on your huat 365 account.

6Cookies and Tracking Technologies

Huat 365 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on return visits and personalise your experience.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication and session management. Cannot be disabled.
  • Performance Cookies: Collects information on how you use the platform (pages visited, time spent) to help us improve our services.
  • Functional Cookies: Saves your preferences such as language, display settings, and login details for your convenience.
  • Analytics Cookies: Helps us understand platform usage patterns in an aggregated, anonymised manner for continuous improvement purposes.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the Huat 365 platform. For guidance on managing cookies, refer to your browser's help documentation.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold several important rights regarding your personal data stored by Huat 365. We fully respect these rights and provide straightforward channels for you to exercise them.

  • Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
  • Right to Rectification: If your data is inaccurate or out of date, you have the right to request that we correct it promptly.
  • Right to Erasure: Under certain circumstances, you may request that we delete your personal data, subject to record retention obligations required by law.
  • Right to Restriction: You may request that we restrict the processing of your data while any dispute or review is ongoing.
  • Right to Withdraw Consent: For data processed based on your consent (such as marketing emails), you may withdraw that consent at any time.
  • Right to Complain: You have the right to lodge a complaint with Malaysia's Personal Data Protection Department if you believe your privacy rights have been violated.

To exercise any of the above rights, please contact the huat 365 customer support team via 24/7 live chat. Your request will be processed within 14 business days. For complex requests, we may require up to 30 days and will notify you if additional time is needed.

Identity Verification: To protect your privacy, we will verify your identity before processing any request relating to your personal data. This is an important security measure to ensure that only you can access or modify your data.

8Data Retention Period

Huat 365 retains your personal data only for as long as it is needed for the purposes stated in this privacy policy, or as required by Malaysian law. Once data is no longer needed, it will be securely disposed of using approved methods.

  • Active Account Data: Retained for the entire duration your account remains active at Huat 365.
  • Financial Transaction Data: Retained for a minimum of 7 years after the transaction in line with Malaysian financial regulatory requirements.
  • KYC Documents: Retained for 5 years after account closure in accordance with anti-money laundering (AML) requirements.
  • Technical & Log Data: Retained for 12 months for security and investigation purposes.
  • Support Communications: Retained for 3 years for reference and service improvement purposes.

Upon expiry of the designated retention period, your data will be permanently deleted or anonymised so that it can no longer be linked to your identity.

9Changes to the Privacy Policy

Huat 365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service enhancements. Any material changes will be communicated to you via:

  • Notification via email to your registered address at least 14 days before changes take effect.
  • A clear notice displayed on the homepage of the huat 365 website and app.
  • Updates to the "Last Updated" date at the top of this document.

Your continued use of the huat 365 platform after the effective date of any policy changes constitutes your acceptance of the updated policy. If you disagree with the changes made, you have the right to close your account before they take effect by contacting our support team.

Periodic Review: We encourage you to review this Privacy Policy from time to time to stay informed about how we handle your personal information.

10Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Huat 365 handles your personal data, we strongly encourage you to contact us directly. Our privacy and customer support team is available to assist you 24 hours a day, 7 days a week.

You can reach us through:

  • Live Chat: Available 24/7 via the chat icon at the bottom corner of the huat 365 website or app.
  • Support Email: [email protected] (response within 24 business hours).

We are committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe. Your satisfaction and trust are our top priority.

Your Privacy, Our Priority

Huat 365 is fully committed to protecting your personal data. This Privacy Policy reflects our responsibility to every member. Have a privacy concern? Our team is always ready to help.

Questions About the huat 365 Privacy Policy

Answers to the most frequently asked questions from members regarding privacy and personal data protection

Absolutely not. huat 365 does not sell, rent, or disclose your personal data to any third party for commercial marketing purposes. Your data is only shared in limited situations as outlined in Section 4 of this policy — namely with trusted service providers who help us operate the platform, or when required by law.

You may request a copy of your personal data by contacting the Huat 365 customer support team via 24/7 live chat or by emailing [email protected]. We will verify your identity before processing the request, and your data will be delivered within 14 business days.

Retention periods vary by data type. Active account data is retained for as long as your account remains active. Financial transaction records are kept for 7 years in accordance with Malaysian financial laws. KYC documents are retained for 5 years after account closure. After the designated period, your data will be permanently deleted or anonymised.

Yes, you may request the deletion of your personal data under certain circumstances. However, such requests are subject to record retention obligations mandated by Malaysian law — for example, financial transaction records and KYC documents must be retained for the stipulated period. Contact our support team for more information about this process.

In the event of a data breach that may affect your information, huat 365 has a clear incident response protocol. We will notify affected members via their registered email within the stipulated timeframe, explaining the scope of the breach, the data involved, and the steps taken. We will also report the incident to the relevant authorities in accordance with Malaysia's PDPA requirements.
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